Product Return – Replacement

• All purchases are final, however Prime Timers will gladly allow any item to be exchanged within 7 days of receiving the merchandise as long as it has not been used, washed, or damaged in anyway. The exchanged merchandise must be accompanied by original sales receipt and tags attached. Please follow the steps below to go forward with an exchange:
  Within 7 days of receiving the merchandise contact Prime Timers by emailing: [email protected]. If your exchange is within the guidelines listed above, we will send you an exchange authorization email.
• Once you have been authorized to make your exchange, you should send back the items you wish to exchange making sure it is post marked within 7 days of receiving the merchandise. Please make sure to include your original receipt and tags attached. We will not accept merchandise sent to us that was not post marked within 10 days of receiving the purchase for European Countries and 15 days for the Rest of the World. Also, the shipping cost of the return, as well as the new shipment, will bear the sender.
• Once we receive your return and it has been approved, you will be notified by email. You will receive an additional email with a store credit promo code. The credit includes the cost of the product and tax, but excludes shipping and any clearance customs may arise during the return.
• There is no guarantee we will have your desired exchange piece in the desired color/ size, but you can use the credit promo code to purchase any new style/color/ size you desire that’s in stock and the credit never expires until it’s been fully used.

Please note: If your order is returned back to us because of no collection or exchange from the receiver, the receiver will bear the shipping cost of the return and any customs fees may arise.

Prime Timers does not offer refunds. All sale items, are final sale.
By placing an order on www.prime-timers.com, you are agreeing to the Returns and Exchanges Policy.