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Product Return – Replacement

You have the right to return products purchased and request their replacement:

  • In all cases where Prime-timers.com was proven to be liable for delivery of products other or essentially different than those ordered.
  • In all cases of product defect.

You have the right to return the products purchased and request their replacement with another product or products up to the amount paid or with additional money if you wish so within fifteen (15) days from the day you received your order.

You have the right to return the products purchases and request for refund of the price paid:

  • In all cases of product defect.

Prime-timers.com shall be held liable for compensation in case of defect only if that has arisen due to its liability, in which case it shall not be held liable for negligence. Moreover, in all cases, the product to be replaced should be necessarily accompanied with the original sales receipt.

For all the aforesaid cases, the products to be replaced should be in the condition as received by the client, complete and damage-free and their packaging should be the one that normally accompanies the product and it should be in excellent condition together with all accompanying documents (e.g. Shipping Notice, Sales Receipt etc.). Before any return it is recommended to communicate with Prime-timers.com. In any case, return and replacement is possible under the following conditions:

  • Contact Prime-timers.com on the same day or the following business day to state your intention.
  • In case where the product is changed within 15 days with other product(s) up to the amount of the price or with additional price or withdrawal within 14 days under Article 5(10) of Law 2251/1994, the product must not have been used.
  • The product is accompanied by all required documents demonstrating the transaction (e.g. Shipping Notice, Sales Receipt etc.).

Please note: If your order is returned back to sender because of no collection from the receiver, the receiver will bear the shipping cost of the return.

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